Frequently Asked Questions
Delivery of Book Club shipments
The delivery method for book club shipments is via courier to major areas. You should receive your shipment within 7 days from dispatch. Please supply a physical address where someone will be available to receive your package during office hours.
If you live in an outlying area which is not accessible for courier delivery, your parcels will be sent via registered mail and may take 14-28 days to be delivered.
Delivery of online shop orders
Products ordered from the online shop will be delivered by courier within 7-14 days. Please supply a physical address where someone will be available to receive your package during office hours. Delivery outside metropolitan areas may take longer.
Payment options for Book Club membership
Payment for your Book Club membership is easy with an automatic debit order or credit card facility. Simply complete your details on the secure order form and your credit or debit card will be charged on the last working day of each month. The automatic debit facility is convenient and ensures that your child’s books are delivered like clockwork every four weeks!
Since online sign-up requires banking details, please contact us to join with an alternative payment option.
Payment options for online shop purchases
Payment can be made by credit card on a secure site. Use the budget facility on your credit card for convenient payment terms.
Your credit card will be charged upon dispatch. According to our 14-day trial guarantee, the full amount will be refunded if the product is returned and received by us within 28 days from date of invoice.
If you prefer another payment method, please contact us.
RETURNS AND REPLACEMENT POLICY
All our products are sent on a 14-day trial basis. For a full refund if you are not satisfied with your purchase, return the books to reach us within 28 days of the invoice date.
What if I haven’t received my books at all?
If we are unable to track your parcel and it becomes clear that it has been lost or stolen, we will replace the books immediately.
How do I return a parcel?
Please include a copy of the invoice or account number in order to process the return on your account. Please indicate whether you require a refund or a replacement.
The address for returning parcels is:
Disney Book Club
Private Bag 10
The recommended options when returning books to us are:
- Speed Services Couriers (South African Postal Services) as it offers shipment tracking through a 24 hours customer helpline.
- Ordinary Post with the ‘track and trace’ option. Your parcel can be tracked at www.sapo.co.za.
Should you choose to use a carrier that does not offer a tracking facility and the goods are lost, no exchange or refund will be considered.
You will be responsible for the cost of returning goods for refund or exchange, except in cases of damaged or wrongly supplied goods.
What should I do if I receive a damaged book?
If you ever receive a book from us that’s not in perfect condition, please contact us and let us know. We’ll send you a postage-prepaid label to return the damaged book to us and rush out a replacement at no charge as soon as we receive it.
CANCELLATION POLICY FOR DISNEY BOOK CLUB
As a member of the Disney Book Club, you may cancel anytime after receiving as few as four shipments of two books each. Simply contact us and let us know you wish to cancel. No questions asked.
Sometimes, a cancellation request does not reach us in time to prevent an additional shipment from being mailed to you. If this happens, you may pay for the shipment and keep it. Or, if you wish, you can follow the return instructions above.
If you have any additional questions, please contact us.