Frequently Asked Questions
Delivery of BOOK CLUB shipments
The delivery method for BOOK CLUB shipments is via courier to major areas. Please supply a physical address where someone will be available to receive your package during office hours.
If you live in an outlying area which is not accessible for courier delivery, your parcels will be sent via registered mail.
Please allow 28 days for delivery of your order.
Payment options for BOOK CLUB membership
Payment for your BOOK CLUB membership is easy with an automatic upfront debit order or credit card payment. Simply complete your details on the secure order form. The automatic debit facility is convenient and ensures that your child’s books are delivered like clockwork every four weeks!
RETURNS AND REPLACEMENT POLICY
For a full refund if you are not satisfied with your purchase, return the Book Pack to reach us within 14 days of receipt.
What if I haven’t received my books at all?
If we are unable to track your parcel and it becomes clear that it has been lost or stolen, we will replace the pack immediately.
How do I return a parcel?
Please include a copy of the invoice or account number in order to process the return on your account. Please indicate whether you require a refund or a replacement.
The address for returning parcels is:
Star Achievers BOOK CLUB
Private Bag 10
The recommended options when returning books to us are:
- Speed Services Couriers (South African Postal Services) as it offers shipment tracking through a 24 hours customer helpline.
- Ordinary Post with the ‘track and trace’ option. Your parcel can be tracked at www.sapo.co.za.
Should you choose to use a carrier that does not offer a tracking facility and the goods are lost, no exchange or refund will be considered.
You will be responsible for the cost of returning goods for refund or exchange, except in cases of damaged or wrongly supplied goods.
What should I do if I receive a damaged book?
If you ever receive a book from us that’s not in perfect condition, please contact us and let us know. We’ll send you a postage-prepaid label to return the damaged book to us and rush out a replacement at no charge as soon as we receive it.
CANCELLATION POLICY FOR OUR BOOK CLUB
Simply contact us and let us know that you wish to cancel.
Sometimes, a cancellation request does not reach us in time to prevent an additional shipment from being mailed to you. If this happens, you may keep it, or if you wish, you can follow the return instructions above.
If you have any additional questions, please contact us.